Refund policy

 

1. Returns At House of Sawah, we are committed to ensuring customer satisfaction. If you are not satisfied with your purchase, you can return the item within 30 calendar days from the date you received it.

2. Return Conditions To be eligible for a return, your item must be in the same condition that you received it. The item must be in the original packaging and unused.

3. Return Process To initiate a return, you must contact our customer service team via email at houseofsawah@gmail.com or by phone at (customer service phone number). Please include your order number and the reason for the return in your communication.

4. Return Shipping Costs Return shipping costs will be borne by the customer unless the item received is damaged or defective. We recommend using a trackable shipping service to ensure the item reaches us safely.

5. Return Inspection Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original method of payment within 7-10 business days.

6. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately within 7 days of receiving the item. We will provide a replacement item or a full refund after receiving the damaged or defective item.

7. Non-returnable Items Certain types of items cannot be returned, including but not limited to:

• Items purchased on sale or clearance
• Personal or hygiene items
• Digital goods or electronic downloads

8. Questions and Assistance If you have any further questions regarding our return and refund policy, please feel free to contact us at houseofsawah@gmail.com or (customer service phone number).